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Excitel Broadband
- Sai Siddhi Network - Santacruz E and W
- 2nd Hasnabad Lane, Yashwant Nagar, P & T Colony, Vakola Road
Santacruz East
Mumbai - 400055 - Dutta Mandir Road
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- Permanently Closed
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Frequently Asked Questions (FAQS)
- Excitel offers fiber plans typically ranging from 100 Mbps to 400+ Mbps, with unlimited data and no speed throttling after a data cap.
- No. Excitel's core plans come with genuinely unlimited data and no FUP-based speed reduction, unlike several rival ISPs.
- Excitel is an Indian fiber-optic broadband ISP known for unlimited-data plans, no fair-usage-policy (FUP) throttling, and fast installation across major and Tier-2 Indian cities. hours of Excitel Broadband Santacruz East?
- Visit excitel.com or the Excitel app, enter your address/pincode, and the tool instantly shows whether fiber coverage exists at your location.
- Entry-level plans start at budget-friendly monthly rates (roughly n400–n500 range for 100 Mbps), rising with speed tier; exact pricing varies by city.
- Excitel typically completes installation within 24–48 hours of order confirmation, subject to fiber availability at the address.
- Yes, Excitel allows plan upgrades or downgrades anytime through the account portal or by contacting customer support.
- Yes, several Excitel plans bundle OTT platform access (entertainment/streaming apps) as part of the plan value.
- Yes — Excitel's fiber connection offers low latency and high upload/download speeds suited to competitive gaming and 4K streaming on multiple devices.
- Excitel operates in Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Lucknow, Varanasi, and a growing list of Tier-1/Tier-2 Indian cities.
- Log into my.excitel.com or the Excitel app to view usage, pay bills via UPI/card/net banking, and manage your account.
- Most Excitel plans include a Wi-Fi router as part of the installation; check the specific plan for ownership vs. rental terms.
- Fibernet uses physical fiber-optic cable for consistent high speed indoors; Airfiber uses wireless last-mile delivery, useful where fiber cabling isn't feasible
- Static IP add-ons are available on select Excitel plans, primarily useful for remote work, servers, or security camera access — contact support to add it.
- Excitel is generally more affordable at comparable speeds and skips FUP throttling, while Airtel/ACT may offer wider legacy coverage and more bundled OTT tie-ups.
- Raise a ticket via the app, website chat, or helpline; Excitel's support team typically resolves outages or technical faults within a committed SLA window.
- Most Excitel plans are prepaid with monthly, quarterly, or annual billing cycles and no long-term contract lock-in beyond the billing cycle chosen.
- Yes, compatible third-party routers can generally be used, though using Excitel's provided router ensures easier troubleshooting and support.
- Excitel primarily focuses on home broadband; for dedicated business connectivity, check with their sales team for enterprise-grade options and SLAs.
- Submit a cancellation request through the app, portal, or customer care line; any device return/security deposit refund follows Excitel's standard closure process.
